Frequently Asked Questions
Q: What areas do you service?
A: We provide transportation service to every Utah ski resort and all major cities.
Q: Where do you pickup and dropoff at the Salt Lake City airport?
A: Marriott Limousine has airport arrivals and drop off locations outside of both terminals at the Salt Lake City Airport. Delta Arrivals are picked up outside of sliding glass door # 11 at the ORANGE curb. All other airlines arrivals are picked up outside of sliding glass door # 6 at the ORANGE curb. PLEASE DO NOT CROSS THE STREET.
Upon arrival please call the office at 801-828-6617 and the representative will give you step by step directions on how to locate your driver.
Q: How do I get to the driver at Salt Lake City Airport?
A: Your driver will be waiting for you in a holding area. Upon receiving your bags at baggage claim call the office at 801-828-6617 and the representative will give you directions on where to meet your driver that will transport you to Park City, Deer Valley or wherever you destination may be.
Q: What kind of car will pick me up?
A: We try to put you in the vehicle you ordered but on occasion it is unavailable and a substitute vehicle is required. We will inform you of any changes to your reservation.
Q: Do You Provide Child Seats?
A: Yes. There are a limited number of child seats available. Please request any child seat needs while making your reservation. Child seats are provided free.
Q: My Flight is late, What Do I Do?
A: We constantly monitor all flight information that you provide to us. One of our drivers will be waiting for you when you get here, even if you are a little late. Any pickups over 30 minutes late will have a $50/30min. late fee added to the reservation to cover lost business and driver’s time.
Q: Do You Have a Shared Service?
A: As of now we only offer shared service for large groups that arrive at different times. We do not have a service for single passengers.
Q: Do you charge for children?
A: Yes, we count the number of seats occupied.
Q: Can we stop at the store on our way into town?
A: Yes, just ask your driver. We charge $1 per minute for the wait.
Q: How many bags can we put in the vehicle?
A: One large bag and one medium sized bag per person. Additional bags may be charged for transport.
Q: Is this a shared Ride?
A: By placing a reservation, Marriott Limousine offers you private transportation to Park City, Salt Lake City and the Intermountion region.
Q: What is the benefit to using your service? I noticed that other companies charge a flat rate.
A: When you compare our rates to the shared ride rates that most companies offer we are very competitive. The advantage is the comfort and quality of service. You see, sharing a vehicle means unexpected stops and long rides to your destination. This means what might be a 35 minute trip to the airport can become a 1 hour trip with multiple stops before you get to your destination. Additionally, our vehicles are the most comfortable when compared to the standard 15 passenger van used for shared rides.
Q: What is the vehicle capacity?
A: For our SUV service, up to 7 people. See the Transportation page for more details.
Q: How many skis can I bring?
A: Up to six pairs in our SUVs that are equipped with a ski box.
Q: Do you allow smoking in the vehicle?
A: No, for the breathing comfort of our drivers, guests and per Law, no smoking is permitted in any vehicle.
Q: How much time before our flight do we need to leave?
A: We recommend leaving Park City 2.5 hours before your scheduled departure.
Q: How long should I expect to wait at the airport?
A: When you arrive at the airport a driver will be waiting for you in a remote lot. Upon receiving your baggage you will usually not have to wait more than five minutes for your driver. In extreme winter weather conditions delays are possible.
Q: How do I find our driver when we arrive?
A: When you have received all your baggage please call 801-828-6617 and your driver will be dispatched to the terminal and you will be instructed on where to meet your driver.
Q: Do you do a meet and greet?
A: Yes, we offer our Platinum service for an additional $30.
Q: Do you offer private vehicles?
A: Marriott Limousine only offers private transportation to Park City, Salt Lake City and the Intermountion region.
Q: Can you provide transportation around town?
A: Yes, We provide transportation anywhere you desire.
Q: Can I pay in cash when I arrive?
A: Yes, your credit card is only used to guarantee your reservation. If you would like to pay cash please let your driver know.
Q: What if I need to cancel or change my reservation?
A: Marriott Limousine maintains a strict 72-hour cancellation policy. Cancellations more than 72 hours before, no charge. Cancellations made less than 72 hours prior to your reservation will have a $50 cancelation fee applied and Cancellations 24 hours or less will forfeit full payment. There are no refunds for NO SHOWS.
Q: What if my flight is delayed?
A: We will be tracking your flight and will have a driver waiting for you when you arrive. Guests arriving more than 30 minutes late to their reservation will be billed a $50/30 min wait Late Fee.
Q: What if someone cancels at the last minute?
A: Your credit card will be charged for the full amount.
Q: What if we need to add another person?
A: In most case we can accommodate changes to an existing reservation. Please call 801-828-6617 to change an existing reservation.
Q: Can we drink alcohol in the vehicles?
A: Alcohol (beer, wine and hard/mixed drinks) are allowed per state law in vehicles with a partition between the driver and passengers. This would currently include only our Stretch Limo and Limo Party Bus
Q: How are the snow conditions/what is the snow report?
Q: Does it cost extra for: early morning/late night pickups?
A: Yes. $20 late night hours are 11:00 pm to 6:00 am MST.
Q: How long is the drive to/from Park City?
A: 45 minutes or less with normal traffic
Q: Do you take people to Alta, Snowbird, Snowbasin?
A: Yes! We can transport to any location in the western region.