We handle all of this for you without the need for expensive software. All data is secure and protected and is not shared with anyone you don't designate as authorized. We set up and maintain your CEM package and provide free edits as you need them. We store them and pass the data along to you as it comes in or at intervals you determine to be convenient. Included with your subscription is unlimited feedback from your customers.
You will receive detailed monthly, quarterly, or annual reports included in your subscription and you can request them when needed.
Your reports will score your customer responses and show you over time how those scores are trending so that you can identify areas that need improvement and areas that are improving. You can also compare multiple locations to each other as your reports will break down responses by location. If you do have multiple locations you know that each one is like it's own business with unique managers, employees, and customers and our program will help you to not only determine if you have excellence or issues but where and in what areas.
Because our system combines technology and humanity, your customer feedback is reviewed line by line by real human beings shortly after it is submitted. When you receive feedback that is problematic you will be notified immediately so that you can take prompt action to solve the issue and save the customer and in some instances avoid legal issues. Contact from us will be coded so that you will know which things can wait to be read by you at your convenience and which things need to be addressed more quickly.
Through proper implementation and use of our program you will see several things. You will get happier customers, more frequent re-visits from customers, more money spent by your customers, and improvement to your business. By customer tailoring your feedback module you can track whatever you find valuable and change it as you find new areas that you'd like to monitor. What's more, if you properly implement our program it will be revenue positive for you as it will make you more money.