Data Allowance Policy

Posted at 4:08 pm on 02/24/2014

Frequently Asked Questions

What is a Data Allowance Policy? What is Exede’s Data Allowance Policy?

Exede maintains a Data Allowance Policy to ensure that all Exede customers get a fair amount of access to the Internet over our network. The purpose of this policy is to provide equitable delivery of upload and download speeds to all Exede customers by curtailing the speeds of those who have exceeded the usage thresholds.

Exede’s Data Allowance Policy limits the amount of data that you can upload and/or download using the Exede service in a certain period of time, depending on your service plan. Our original service plans measure this usage based on a rolling 30-day period.Our new Broadband plans measure your usage on a monthly basis which resets to zero every month.


How is the Data Allowance Policy related to Exede’s Fair Access Policy?

The Fair Access Policy is now the Data Allowance Policy. The name of the policy and some of the language was updated to be consistent with other Exede policies. No changes have been made to your usage thresholds, the way we measure your data usage or the restrictions imposed for exceeding your usage thresholds.


What happens if I exceed my data allowance?

Exede Broadband Plans: We measure your data usage on a monthly basis and reset it to zero on the same day each month. Starting on the first day of your monthly measurement period, all uploaded and downloaded data transmitted using your Exede account counts toward your data allowance.
If at any time your data usage exceeds the data allowance, Exede may severely slow, restrict, and/or suspend your service, or certain uses of your service, until the end of your monthly measurement period. At the end of each monthly measurement period, your data usage resets to zero, and if your service has been restricted due to excessive use, it will be restored.


How do I keep track of how much bandwidth I’m using?

We encourage you to monitor your usage. Contact your Exede Internet Service Provider (the company from which you receive your monthly Exede bill) for instructions on how to check your usage totals.


What are my Data Allowance Policy usage thresholds

BROADBAND PLANS PLAN 1 PLAN 2 PLAN 3
Data Allowance 10 GB 15 GB 25 GB
Note 1: For Exede Broadband Plans, download and upload usage is combined.
Note 2: If you are a Recovery Act Program subscriber, your data allowance shall be as stated in the Recovery Act Addendum to your Customer Agreement.

How can I get higher usage thresholds?

If you currently have a basic or medium Exede service package, you might consider upgrading to a higher package which provides more bandwidth. Contact your Exede Internet Service Provider (the company from which you receive your monthly Exede bill) for more details.


What activities may cause me to exceed a usage threshold?

Some activities are more likely to exceed the upload and/or download usage thresholds and cause speeds to be slowed under the Data Allowance Policy. Several examples are listed below:

  1. Full-length movie downloads
  2. Unsecured wireless router
  3. Heavy use of peer-to-peer (P2P) file sharing programs
  4. Continuous downloading or viewing streaming media content such as; online video and radio
  5. Extended use of web cameras
  6. Extensive downloading of large applications or files
  7. Extensive uploading of home movies, photos, and/or large email attachments
  8. Extensive use of online backup services such as Carbonite, Mozy, SOS and HP Upline.

If you use your Exede connection for these activities, you should monitor your usage to make sure you don’t exceed your thresholds.


What if I receive my service through another provider?

See the chart below to review the policy directly from your Exede Service Provider (the company from which you receive your monthly Exede bill). Please note that these policies are called the “Fair Access Policy” rather than the “Data Allowance Policy.” Regardless of the name of the policy or service provider, usage thresholds, the way we measure data usage and the restrictions imposed for exceeding usage thresholds are all the same.

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